Privacy policy
Privacy Policy
Last update: August 31, 2023, by Chez Yemma Cuisine
Chez Yemma Cuisine respects and protects the privacy of our Cooks Sellers and Buyers. When you (Buyers and cooks Sellers) use our services, we may collect data about you. Therefore, in this privacy policy we explain which information we collect; how we collect them; how we protect your information and how you can access, correct or delete them.
This privacy policy is part of our Terms of services, and it applies to our website (chezyemmacuisine.co.uk) and our content, software and services. You are a User if you are an individual and if you access our website as a cook Seller, a Buyer or a guest. Before using our services, please review this Privacy policy. By using the service, you agree with our practices described in this document, and if you are not, we ask you to not use the service.
If you have any questions, you can contact us at [email protected]
We may modify this privacy policy at any time. We ask you to regularly review this privacy policy and you can see at the top of this page, the date of the last review of the present terms and conditions. Your use of our services and website means that you acknowledge and accept these changes.
Scope of application
This privacy policy applies to all Users in France and in the United Kingdom. Our practices are subject to the legislation applicable in the regions where we offer our services, and they will only be used if it is authorised by those countries.
Data Collection
We may collect information when you visit or use our service. The nature of this information depends on how you use our services. We may collect personal information to identify you, to develop, assess and improve our services.
- We may collect information provided by yourself ( as a User) when you register as a cook Seller or a Buyer; when you contact us or request any information. We collect personal information which may include your name, address, email address, username, password, ip address, phone number, photos.
When Buyers pay for a dish made by a cook Seller by using a payment card or any other payment methods , we may collect payment, banking or other financial information like credit card information and the billing address. And we transmit that information to our payment processor. We may collect information about the dishes you ordered, your food preferences and habits, and orders details (price, hours, fees, payment methods)
- We may collect information when you use our service such as geolocation information, ip address, device information. We collect this information using cookies or other tracking technologies. With this, we and our payment processor can identify you and get information about you.
Use of your data
The purpose of collecting this data is to improve the User experience when using our services and we also collect theme for the following purposes:
- To verify your identity when registering, and provide to the other users reliable and secure information.
- To manage the administration of your account and to help you to use this website.
- To help the Buyer to find a cook Seller based on specific requirements and to manage your preferences and provide you a personalised experience.
- To maintain and improve our service and provide you with new services.
- To contact you through emails about your transactions, purchases, cancellations, updates or any information regarding the services, this privacy policy, or our terms and conditions.
- To collect or deliver the products you have ordered.
- To manage disputes, claims and other requests and to establish our legal rights or to defend against claims.
- To manage your requests for access, rectification and opposition, as well as any other right relating to your personal data.
- To detect illegal activities and income laundering.
Data sharing
We will not share or sell your information with any third party. But some functions require us to share data with other Users and partners. This is only possible if you agree with that. Therefore to the extent permitted by applicable law, we share information with/for:
- Other Users: this exchange is necessary for the achievement of an order. We may share information (first name and address) to the both parties involved in an order.
- All Chez Yemma Cuisine employees: for purely professional purposes, all Chez Yemma Cuisine employees have access to this data.
- To other service providers: we use a third-party payment service to process purchases made through the Services. In this case, your information is collected by STRIPE and your information is subject to STRIPE privacy policy and we have no control over, and we are not responsible for the use or disclosure of your information by this third party.
- Legal, governmental obligation: sometimes, we may share information for safety reasons or to comply with law or administrative order and investigation. We may also share information with law enforcement agencies in case of suspicion of illegal activity.
Exercising your right
- Withdrawing consent
When using our services, you will be asked to consent to the collection of your information, and we will not collect or use them if you don’t agree or if you no longer agree. But, when registering or using our website, you consent to voluntarily provide your personal information (only what is necessary) and you are consenting to the collection and use of your personal information in accordance with this privacy policy.
It is within your rights to withdraw all or part of your consent for us to collect or use your personal information at any time. You can withdraw by sending us an email at the following address: [email protected]
If you choose to opt-out, please note that we may still send you non promotional emails or messages relating to your account transaction or ongoing order.
- Information access rights: As a User, you have the right to access your personal information held by us. If we are prohibited by law, please note that we may not be able to provide you access to all your personal information and we will provide you with an explanation if we can not fulfil your request.
- Correction rights: you can correct or update personal information we hold about you if they are inaccurate or out of date. You can also modify certain information about yourself by logging in to your personal space where you can access and correct your information and payment information.
- Deletion right: you can also request that we delete information we hold about you. To do that, you must contact us at the following email address: [email protected]. We can decline requests if they are not required by law. We can retain personal information in accordance with applicable laws and to fulfil the purpose described in this privacy policy. We take measurements to destroy or dispose of this information when they are no longer required, and we can conserve them if a longer period is needed to resolve disputes or to protect our legal rights.
- If a User expresses the wish to delete his/her account while a transaction is in progress, the request will be suspended until the transaction is completed.
Minors :
Our services are reserved to major individuals (above 18 years old) and we do not intentionally or knowingly collect any personal information from children under the age of 18 years old. If we discover that we have collected information from a child under 18 years old, we will promptly delete those information from our system.
External website
Our website chezyemmacuisine.co.uk may contain URL links to other websites. We have no control over and are not responsible for the content or privacy practice of those websites and we are not responsible for what happens to your information. We recommend you to review their privacy policy to understand how your information is used. These links do not constitute an endorsement by us of such websites and we shall not be responsible for any information content, software or services provided by them.
Contact us
If you have any questions about this Privacy Policy only, contact us at: [email protected]
Last update: August 31, 2023, by Chez Yemma Cuisine
Chez Yemma Cuisine respects and protects the privacy of our Cooks Sellers and Buyers. When you (Buyers and cooks Sellers) use our services, we may collect data about you. Therefore, in this privacy policy we explain which information we collect; how we collect them; how we protect your information and how you can access, correct or delete them.
This privacy policy is part of our Terms of services, and it applies to our website (chezyemmacuisine.co.uk) and our content, software and services. You are a User if you are an individual and if you access our website as a cook Seller, a Buyer or a guest. Before using our services, please review this Privacy policy. By using the service, you agree with our practices described in this document, and if you are not, we ask you to not use the service.
If you have any questions, you can contact us at [email protected]
We may modify this privacy policy at any time. We ask you to regularly review this privacy policy and you can see at the top of this page, the date of the last review of the present terms and conditions. Your use of our services and website means that you acknowledge and accept these changes.
Scope of application
This privacy policy applies to all Users in France and in the United Kingdom. Our practices are subject to the legislation applicable in the regions where we offer our services, and they will only be used if it is authorised by those countries.
Data Collection
We may collect information when you visit or use our service. The nature of this information depends on how you use our services. We may collect personal information to identify you, to develop, assess and improve our services.
- We may collect information provided by yourself ( as a User) when you register as a cook Seller or a Buyer; when you contact us or request any information. We collect personal information which may include your name, address, email address, username, password, ip address, phone number, photos.
When Buyers pay for a dish made by a cook Seller by using a payment card or any other payment methods , we may collect payment, banking or other financial information like credit card information and the billing address. And we transmit that information to our payment processor. We may collect information about the dishes you ordered, your food preferences and habits, and orders details (price, hours, fees, payment methods)
- We may collect information when you use our service such as geolocation information, ip address, device information. We collect this information using cookies or other tracking technologies. With this, we and our payment processor can identify you and get information about you.
Use of your data
The purpose of collecting this data is to improve the User experience when using our services and we also collect theme for the following purposes:
- To verify your identity when registering, and provide to the other users reliable and secure information.
- To manage the administration of your account and to help you to use this website.
- To help the Buyer to find a cook Seller based on specific requirements and to manage your preferences and provide you a personalised experience.
- To maintain and improve our service and provide you with new services.
- To contact you through emails about your transactions, purchases, cancellations, updates or any information regarding the services, this privacy policy, or our terms and conditions.
- To collect or deliver the products you have ordered.
- To manage disputes, claims and other requests and to establish our legal rights or to defend against claims.
- To manage your requests for access, rectification and opposition, as well as any other right relating to your personal data.
- To detect illegal activities and income laundering.
Data sharing
We will not share or sell your information with any third party. But some functions require us to share data with other Users and partners. This is only possible if you agree with that. Therefore to the extent permitted by applicable law, we share information with/for:
- Other Users: this exchange is necessary for the achievement of an order. We may share information (first name and address) to the both parties involved in an order.
- All Chez Yemma Cuisine employees: for purely professional purposes, all Chez Yemma Cuisine employees have access to this data.
- To other service providers: we use a third-party payment service to process purchases made through the Services. In this case, your information is collected by STRIPE and your information is subject to STRIPE privacy policy and we have no control over, and we are not responsible for the use or disclosure of your information by this third party.
- Legal, governmental obligation: sometimes, we may share information for safety reasons or to comply with law or administrative order and investigation. We may also share information with law enforcement agencies in case of suspicion of illegal activity.
Exercising your right
- Withdrawing consent
When using our services, you will be asked to consent to the collection of your information, and we will not collect or use them if you don’t agree or if you no longer agree. But, when registering or using our website, you consent to voluntarily provide your personal information (only what is necessary) and you are consenting to the collection and use of your personal information in accordance with this privacy policy.
It is within your rights to withdraw all or part of your consent for us to collect or use your personal information at any time. You can withdraw by sending us an email at the following address: [email protected]
If you choose to opt-out, please note that we may still send you non promotional emails or messages relating to your account transaction or ongoing order.
- Information access rights: As a User, you have the right to access your personal information held by us. If we are prohibited by law, please note that we may not be able to provide you access to all your personal information and we will provide you with an explanation if we can not fulfil your request.
- Correction rights: you can correct or update personal information we hold about you if they are inaccurate or out of date. You can also modify certain information about yourself by logging in to your personal space where you can access and correct your information and payment information.
- Deletion right: you can also request that we delete information we hold about you. To do that, you must contact us at the following email address: [email protected]. We can decline requests if they are not required by law. We can retain personal information in accordance with applicable laws and to fulfil the purpose described in this privacy policy. We take measurements to destroy or dispose of this information when they are no longer required, and we can conserve them if a longer period is needed to resolve disputes or to protect our legal rights.
- If a User expresses the wish to delete his/her account while a transaction is in progress, the request will be suspended until the transaction is completed.
Minors :
Our services are reserved to major individuals (above 18 years old) and we do not intentionally or knowingly collect any personal information from children under the age of 18 years old. If we discover that we have collected information from a child under 18 years old, we will promptly delete those information from our system.
External website
Our website chezyemmacuisine.co.uk may contain URL links to other websites. We have no control over and are not responsible for the content or privacy practice of those websites and we are not responsible for what happens to your information. We recommend you to review their privacy policy to understand how your information is used. These links do not constitute an endorsement by us of such websites and we shall not be responsible for any information content, software or services provided by them.
Contact us
If you have any questions about this Privacy Policy only, contact us at: [email protected]